Refund- Replacement Policy

30-day Full Refund and One-Year Limited Warranty

We are committed to ensuring your satisfaction. If you encounter any of the following issues, you can request a full refund within 30 days of the delivery date or a replacement within one year:

  • Faulty, damaged, or non-functional items.

  • Missing items from your order.

  • Incorrect size, color, or customization based on your order details.

  • Products that do not match the descriptions provided.

Exceptions to Refund or Replacement

Please note that certain situations may affect your eligibility for a refund or replacement:

  • Requests are made after the 30-day refund period.

  • Changes in your decision after receiving the product.

  • Alterations or modifications to the received item.

  • Providing inaccurate details during ordering or damage due to mishandling.

⚠️ Limitations: The warranty policy applies only once per order.

Refund Processing Times

  • PayPal: 3 to 5 business days.

  • Credit Card: Up to 10 business days.

Return Policy

To save you time and money, we offer a "No Need to Return" policy for eligible cases. Simply provide detailed information and photos of the received item, and we’ll work to resolve your issue.

How to Request a Refund or Replacement

  1. Contact Us: Click here to submit your request.

  2. Provide Details: Include a description of the issue and supporting photos.

  3. Confirmation: Receive support confirmation and resolution.

FAQs

Can I request a refund if I am dissatisfied with my purchase or change my mind?

Refunds are only available for product quality issues reported within 30 days of delivery.

How long does it take to receive my refund?

Refunds are processed within 5–7 business days after a 3-day inspection period.

What exceptions might prevent me from receiving a full refund?

  • Requests are made after 30 days from the delivery date.

  • Incorrect shipping addresses or custom information provided (e.g., custom name, hair color, etc.).

  • Orders delivered as per your submitted details and items selected.

For any additional questions, feel free to contact us. Your satisfaction is our priority!